Frequently asked questions

Most common repairs — screens, batteries, charging ports, speakers — take 45 to 90 minutes and are done while our technician is at your address, and most repairs are completed the same day. Back glass replacement takes around 90 minutes because of the adhesive cure. Water damage is the exception: it needs a full teardown and ultrasonic clean, so allow up to 4 hours plus drying time. Message us on WhatsApp with your model and we will confirm the exact time for your job.

You pay nothing. Diagnostics are free, and we quote before opening anything. If we find during the repair that the fault is unfixable or would cost more than the device is worth, we stop, put it back together, explain exactly what we found and return it at no charge. This is most common with severe liquid damage and board-level faults, and we will tell you the odds honestly before we start.

We do not need your passcode for the vast majority of repairs, and we will tell you in advance on the rare occasions we do (usually to verify a fixed camera or Face ID afterwards). We never browse, copy or extract personal content. Back up before any repair as a matter of course — most hardware repairs carry no data risk, but a device that is already failing can lose data for reasons unrelated to the work.

Original (OEM) parts are manufacturer components with identical specification to what left the factory — the highest cost and the longest warranty. Premium parts are high-grade equivalents, colour and brightness matched, and are what most customers choose. Standard parts restore full function at the lowest cost with a shorter warranty. Ask for a quote on WhatsApp and we will give you the price for each grade side by side, so you can compare the real difference rather than guess.

Yes. We do not have a shop to walk into, so every repair is booked as either an at-home visit or a pickup and drop. We need to know where to send someone and when, so choose a slot when you book. Same-day slots are usually available.

Yes, and it is free. Pickup and drop collects your device, repairs it and returns it to the same address at no extra charge. At-home repair sends a technician with the parts and tools to fix it at your home or office, which is the better choice if you do not want to be without your phone at all. Both are free, there is no visit fee, and you choose one when you book. Your quote on WhatsApp covers the repair only.

Yes, free of charge. Call or message us with your repair ID and we will move your slot or cancel it. Because nothing is charged until the repair is complete, cancelling costs you nothing at any point before work begins.

We cover all of Delhi, either at your home or office or by pickup and drop. If your address is outside Delhi, message us on WhatsApp and we will check whether we can reach you.

Yes, on every repair. The length depends on the part grade you choose: 12 months on original (OEM) parts, 6 months on premium parts and 3 months on standard parts. The warranty covers the part we fitted and the workmanship. It does not cover new physical damage, liquid ingress after the repair, or faults in a component we did not touch. Water damage treatment carries a 1-month functional warranty because the outcome depends on corrosion we cannot fully predict.

Yes — the part and the labour are both covered for the full warranty period of the grade you chose. If a replaced screen develops dead pixels, a new battery degrades abnormally fast, or a fitted charging port stops working, message us and we replace it again at no cost. Claims are handled with the same turnaround as an original repair, not sent away for weeks.

You pay after the repair is complete and you are happy with it — never up front. We accept UPI, credit and debit cards, and cash at the point of handover. We do not ask for any payment before the work is done.

Every booking gets a repair ID that looks like MMF-7K4Q2M. Enter it with the phone number you booked with on the Track Repair page and you will see exactly which stage your device is at — booking received, device received, diagnosis, repair in progress, quality check, ready, completed — with a timestamp for each. No account or app is required.