Terms & Conditions

We do not publish prices on this website. We give you a quote for your specific device, repair and part grade — on WhatsApp, by phone or after diagnosis — before any work begins.

• Diagnostics are free, whether or not you proceed with a repair.
• If diagnosis shows the fault differs from what was booked, we tell you the revised quote and wait for your approval before any work begins.
• You are never charged for work you did not approve.
• Quotes include the part, labour and applicable taxes. Any doorstep or pickup convenience fee is included in the quote you are given.

You confirm that you own the device or are authorised to have it repaired, and that it is not reported lost or stolen. We do not remove activation locks, bypass account security, or work on devices we have reason to believe are not legitimately held.

Devices left with us for more than 90 days after we notify you that a repair is complete or cannot proceed may be disposed of or recycled, after reasonable attempts to contact you on the details you provided.

You are responsible for backing up your data before any repair. Most hardware repairs carry no data risk, but a device that is already failing can lose data for reasons unrelated to our work, and some faults cannot be diagnosed without a firmware operation that erases content.

• We tell you in advance before any step that would erase data.
• We do not browse, copy or extract personal content from devices.
• We ask for a passcode only where a repair genuinely cannot be verified without it, and we tell you why.
• We are not liable for data loss. Back up first.

Appointments are two-hour windows. We confirm a narrower arrival time on the morning of a doorstep appointment.

• Rescheduling and cancellation are free at any point before work begins.
• If nobody is available at a doorstep appointment, we will attempt to contact you and rebook. Repeated missed appointments may require a store visit instead.
• If we cannot attend as scheduled, we will tell you as early as possible and offer the next available slot.

Payment is due once the repair is complete and the device has been returned to you. We do not take payment up front for standard repairs.

• Accepted methods: UPI, credit and debit cards, and cash on handover.
• Online prepayment is available only where a payment provider is configured for this deployment.
• If a repair cannot be completed, no charge is made — including for parts already ordered.

We offer original, premium and standard parts and describe the difference plainly. You choose the grade; we fit what you chose. Removed components remain with us for certified recycling unless you ask for them back at the time of booking.

Fitting a non-manufacturer part may affect any remaining manufacturer warranty on your device. We tell you this before proceeding, and it is your decision to make.

We take responsibility for damage we cause. Our liability is limited to repairing or replacing the affected component, or refunding what you paid for the repair, whichever you prefer.

• We are not liable for pre-existing damage, including damage revealed only once a device is opened.
• We are not liable for data loss, or for indirect or consequential losses such as lost income or missed appointments.
• Some devices with prior water damage or previous third-party repair carry inherent risk. We tell you before starting when we believe this applies.

Nothing in these terms limits any statutory rights you have as a consumer under applicable law.

Repairs are covered by our warranty policy, which forms part of these terms. The period depends on the part grade chosen and is stated on your booking confirmation.

We may update these terms. The version in force is the one published on this page at the time you make a booking, and we keep a record of it against your repair.

Questions about these terms: support@mymobifix.com or +91 93156 02220. Registered address: Placeholder Address, Sector 00, City 000000.